{"id":16567,"date":"2025-04-01T16:09:26","date_gmt":"2025-04-01T13:09:26","guid":{"rendered":"https:\/\/aidon.com\/?p=16567"},"modified":"2025-04-22T16:45:17","modified_gmt":"2025-04-22T13:45:17","slug":"forbattrad-kundservice-med-aidon-ones-larmavisering","status":"publish","type":"post","link":"https:\/\/aidon.com\/sv\/forbattrad-kundservice-med-aidon-ones-larmavisering\/","title":{"rendered":"F\u00f6rb\u00e4ttrad kundservice med Aidon Ones larmavisering"},"content":{"rendered":"

V\u00e5ren 2024 inf\u00f6rde det finska n\u00e4tbolaget Vanda Energi Eln\u00e4t SMS-aviseringar f\u00f6r att informera kunderna om trasiga s\u00e4kringar och nollfel. Larmaviseringstj\u00e4nsten baserar sig p\u00e5 information som erh\u00e5llits fr\u00e5n elm\u00e4tarna och har implementerats genom att anv\u00e4nda kundkommunikationsfunktionen i Aidon One. Automationsbaserad kommunikation har visat sig vara ett enkelt s\u00e4tt att effektivisera felavhj\u00e4lpning och \u00f6ka kundn\u00f6jdheten.<\/strong><\/p>\n

Arto Flink,<\/strong> Field Service Manager p\u00e5 Vanda Energi Eln\u00e4t, s\u00e4ger att eln\u00e4tsbolaget str\u00e4var efter att utnyttja de investeringar som gjorts i systemen och den information som f\u00e5s fr\u00e5n dem s\u00e5 effektivt och m\u00e5lmedvetet som m\u00f6jligt. Larmaviseringen som skickas till kunder \u00e4r ett bra exempel p\u00e5 detta. F\u00f6retaget har anv\u00e4nt Aidon One i m\u00e5nga \u00e5r, bland annat vid hantering av f\u00e4ltarbete. F\u00f6rra v\u00e5ren aktiverades Aidon Ones funktioner f\u00f6r kundkommunikation och larmavisering. Under implementeringen best\u00e4mdes det i vilka fall meddelanden skulle skickas till kunderna om larm fr\u00e5n m\u00e4tarna. Textmeddelanden skickas till det mobiltelefonnummer som kunden har f\u00f6ranm\u00e4lt. Telefonnumren importeras dagligen fr\u00e5n kunddatabassystemet.<\/p>\n

Tydliga och enkla instruktioner<\/h4>\n

\"\"<\/a>Meddelandena har visat sig vara mycket anv\u00e4ndbara vid felhantering. I felmeddelandet om trasig s\u00e4kring uppmanas kunden att kontrollera huvuds\u00e4kringen och vid behov kontakta eln\u00e4tbolagets felavhj\u00e4lpningstj\u00e4nst, som kan hj\u00e4lpa till med att byta s\u00e4kring och \u00e4ven skicka en jourtekniker. I januari i \u00e5r skickades uppskattningsvis ett hundratal meddelanden om trasiga s\u00e4kringar. En av de vanligaste orsakerna var laddning av elbilar som \u00f6verbelastar huvuds\u00e4kringen.<\/p>\n

Nollfelslarm, \u00e5 andra sidan, g\u00f6r det m\u00f6jligt att snabbt reagera p\u00e5 akuta felsituationer. N\u00e4r ett nollfel intr\u00e4ffar, st\u00e4ngs elen automatiskt av vid m\u00e4tpunkten f\u00f6r att s\u00e4kerst\u00e4lla persons\u00e4kerheten och f\u00f6rhindra skador p\u00e5 fastigheten, och samtidigt skickas ett SMS till kunden om orsaken till str\u00f6mavbrottet. \u00c4ven driften larmas om felet och en elektriker skickas alltid till platsen. Nollfel intr\u00e4ffar s\u00e4llan, endast n\u00e5gra g\u00e5nger per \u00e5r.<\/p>\n

Enligt Arto Flink n\u00e5r textmeddelandena sitt syfte. Kunden hinner f\u00f6rbereda sig f\u00f6r elektrikerns ankomst vilket p\u00e5skyndar fels\u00f6kningen. Det \u00e4r viktigt att h\u00e5lla antalet meddelanden till en l\u00e5g niv\u00e5 s\u00e5 att uppm\u00e4rksamheten f\u00f6rblir h\u00f6g.<\/p>\n

Aidon One utvecklas i samarbete med v\u00e5ra kunder<\/h4>\n

\"\"<\/a>Som ett vidareutvecklingsprojekt n\u00e4mner Arto Flink proaktiv kommunikation, till exempel i de fall d\u00e4r det finns upprepade, l\u00e5ngvariga \u00f6verskridanden av str\u00f6mniv\u00e5erna vid m\u00e4tpunkten. I s\u00e5dana fall skulle ett meddelande skickas till kunden med en rekommendation om att balansera faserna med hj\u00e4lp av en professionell elektriker, eller genom att \u00e4ndra sina egna elbrukningsvanor \u00f6ver tid. Ett alternativ skulle ocks\u00e5 vara att uppgradera elavtalet kopplat till \u00f6kat behov. M\u00e5let \u00e4r att s\u00e4kerst\u00e4lla els\u00e4kerheten i f\u00f6rv\u00e4g och att minimera eventuella skador som orsakas av \u00f6verbelastning. Samtidigt f\u00f6rb\u00e4ttras kundn\u00f6jdheten.<\/p>\n

”P\u00e5 Aidon lyssnar vi noggrant p\u00e5 v\u00e5ra kunders \u00f6nskem\u00e5l om nya funktioner. Larmkommunikation \u00e4r ett utm\u00e4rkt exempel p\u00e5 detta. Vi vill forts\u00e4tta att arbeta p\u00e5 samma s\u00e4tt: lyssna p\u00e5 v\u00e5ra kunder, utnyttja v\u00e5r tekniska expertis och utveckla l\u00f6sningar som \u00e4nnu b\u00e4ttre m\u00f6ter v\u00e5ra kunders behov\u201d, s\u00e4ger Riku Lassila, <\/strong>Product Manager f\u00f6r Aidon One.<\/p>\n","protected":false},"excerpt":{"rendered":"

V\u00e5ren 2024 inf\u00f6rde det finska n\u00e4tbolaget Vanda Energi Eln\u00e4t SMS-aviseringar f\u00f6r att informera kunderna om trasiga s\u00e4kringar och nollfel. Larmaviseringstj\u00e4nsten baserar sig p\u00e5 information som erh\u00e5llits fr\u00e5n elm\u00e4tarna och har implementerats genom att anv\u00e4nda kundkommunikationsfunktionen i Aidon One. Automationsbaserad kommunikation har visat sig vara ett enkelt s\u00e4tt att effektivisera felavhj\u00e4lpning…<\/p>\n","protected":false},"author":2,"featured_media":16569,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[39,38],"tags":[],"class_list":["post-16567","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kundcase","category-extrapost"],"acf":[],"yoast_head":"\nF\u00f6rb\u00e4ttrad kundservice med Aidon Ones larmavisering - Aidon<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aidon.com\/sv\/forbattrad-kundservice-med-aidon-ones-larmavisering\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"F\u00f6rb\u00e4ttrad kundservice med Aidon Ones larmavisering - Aidon\" \/>\n<meta property=\"og:description\" content=\"V\u00e5ren 2024 inf\u00f6rde det finska n\u00e4tbolaget Vanda Energi Eln\u00e4t SMS-aviseringar f\u00f6r att informera kunderna om trasiga s\u00e4kringar och nollfel. 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