{"id":6757,"date":"2020-10-15T12:00:48","date_gmt":"2020-10-15T09:00:48","guid":{"rendered":"https:\/\/aidon.com\/?p=6757"},"modified":"2023-02-08T12:06:33","modified_gmt":"2023-02-08T12:06:33","slug":"borga-elnat-halverte-antall-installatorbesok","status":"publish","type":"post","link":"https:\/\/aidon.com\/no\/borga-elnat-halverte-antall-installatorbesok\/","title":{"rendered":"Borg\u00e5 Eln\u00e4t halverte antall installat\u00f8rbes\u00f8k"},"content":{"rendered":"

Halverte antall installat\u00f8rbes\u00f8k og raskere feilretting. Dette er to positive virkninger som Borg\u00e5 Eln\u00e4t har f\u00e5tt ved \u00e5 bruke tjenesten Aidon One, noe som gir dem oversikt over b\u00e5de str\u00f8mnettet og gatelys p\u00e5 kartvisning.<\/strong><\/p>\n

I Borg\u00e5 p\u00e5 Finlands s\u00f8rkyst, er Borg\u00e5 Eln\u00e4t ansvarlig for \u00e5 distribuere str\u00f8m til 35 000 abonnenter. I tillegg har selskapet et omfattende ansvar for byens gatelys. Aidon One har blitt et viktig verkt\u00f8y som effektiviserer jobben til nettdriftsteamet samt kundeservicemedarbeidere og installat\u00f8rer av DSO, samt partnerselskaper.<\/p>\n

\u2013 Aidon One st\u00f8tter arbeidet v\u00e5rt ved \u00e5 samle inn data fra de andre systemene v\u00e5re og vise dem i en kartvisning. Det gir oss en klar oversikt n\u00e5r vi mottar en alarm fra en str\u00f8mm\u00e5ler eller en feilmelding fra en kunde. I Aidon One har vi direkte tilgang til oppdatert kundeinformasjon og historikk over hvilke tiltak vi har gjort tidligere for den kunden og p\u00e5 det m\u00e5lepunktet, sier Tomas Nordstr\u00f6m<\/strong>, kundeservicesjef i Porvoo elektrisitetsnettverk.<\/p>\n

\"\"
Tomas Nordstr\u00f6m, kundeservicesjef i Porvoo elektrisitetsnettverk<\/figcaption><\/figure>\n

Aidon One brukes via en kartvisning. Det gj\u00f8r tjenesten enkel \u00e5 bruke selv for de som ikke er spesialister p\u00e5 str\u00f8mdistribusjonsnett.<\/p>\n

\u2013 Kartvisningen forenkler og fremskynder feils\u00f8king og -lokalisering, og hjelper ogs\u00e5 i arbeidsplanleggingen ved at vi umiddelbart kan se m\u00e5lepunktene i n\u00e6rheten som m\u00e5 bes\u00f8kes. Brukerne av Aidon One kan velge hvilken informasjon de vil se i kartvisningen, avhengig av hvilke oppgaver de skal l\u00f8se, sier Tomas Nordstr\u00f6m.<\/p>\n

Umiddelbar feils\u00f8king<\/h4>\n

Aidon One er et effektivt verkt\u00f8y for \u00e5 finne feil p\u00e5 lavspentnettet. N\u00e5r en m\u00e5ler oppdager en feil, genereres en alarm som s\u00e5 vises i Aidon Ones kartvisning. I alarmens informasjon kan du se hva slags feil det er, og om en lignende feil har oppst\u00e5tt p\u00e5 samme sted tidligere. Du kan sjekke om feilen rammer mer enn \u00e9n kunde ved \u00e5 velge \u00f8nsket omr\u00e5de p\u00e5 kartet. Aidon One viser deretter status for alle m\u00e5lepunkter i det valgte omr\u00e5det.<\/p>\n

N\u00e5r plasseringen, typen og omfanget av feilen er kartlagt, kan tiltak iverksettes raskt. Du oppretter en arbeidsordre direkte i Aidon One og tildeler bestillingen til n\u00e6rmeste installat\u00f8r. Installat\u00f8ren f\u00e5r s\u00e5 oppgaven lagt til oppgavelisten p\u00e5 sin mobile enhet.<\/p>\n

\u2013\u00a0I bedriften v\u00e5r er antallet reparasjonsbes\u00f8k installat\u00f8rer m\u00e5 gj\u00f8re halvert takket v\u00e6re Aidon One. N\u00e5 som vi ser feildetaljene kan vi ordne opp i flere av dem direkte med kunden over telefon uten \u00e5 sende noen for \u00e5 sjekke. Og ved \u00e5 se hvor feilene ligger, kan vi bedre planlegge installat\u00f8renes arbeid, slik at de tar h\u00e5nd om flere ulike saker p\u00e5 samme turen. Etter mine beregninger har dette betydd at vi har spart titusenvis av euro, sier Tomas Nordstr\u00f6m.<\/p>\n

\"\"
Alarm i Aidon Ones kartvisning.<\/figcaption><\/figure>\n

Problemer fikset dagen etter allerede<\/h4>\n

Borg\u00e5 Eln\u00e4t har \u00e5pnet en Aidon One-basert netttjeneste p\u00e5 nettsiden for \u00e5 samle inn kundenes feilmeldinger dersom det er noe galt med str\u00f8mdistribusjon eller gatelys. N\u00e5r en person beveger seg rundt i gaten og ser en gatestrekning som er m\u00f8rk om natten, kan vedkommende melde feilen direkte via mobiltelefonen og legge til et bilde i varselet.<\/p>\n

Aidon One oppretter s\u00e5 en arbeidsordre basert p\u00e5 varselet. Et kveldsvarsel blir da inkludert p\u00e5 installat\u00f8renes oppgaveliste allerede neste morgen. I beste fall vil lysene v\u00e6re p\u00e5 igjen neste kveld f\u00f8r m\u00f8rkets frembrudd.<\/p>\n

\u2013 I dag rapporteres 85 % av gatelysproblemene og 25 % av alle problemer knyttet til energidistribusjon gjennom Aidon Ones nettjeneste. Dette tilsvarer 2000 rapporter \u00e5rlig. Netttjenesten sparer oss dermed for mange telefonsamtaler og reduserer samtidig behovet for at kundeserviceteamet registrerer rapportene manuelt, sier Tomas Nordstr\u00f6m.<\/p>\n","protected":false},"excerpt":{"rendered":"

Halverte antall installat\u00f8rbes\u00f8k og raskere feilretting. Dette er to positive virkninger som Borg\u00e5 Eln\u00e4t har f\u00e5tt ved \u00e5 bruke tjenesten Aidon One, noe som gir dem oversikt over b\u00e5de str\u00f8mnettet og gatelys p\u00e5 kartvisning. I Borg\u00e5 p\u00e5 Finlands s\u00f8rkyst, er Borg\u00e5 Eln\u00e4t ansvarlig for \u00e5 distribuere str\u00f8m til 35 000…<\/p>\n","protected":false},"author":2,"featured_media":3546,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[47,49],"tags":[],"class_list":["post-6757","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kundenes-casehistorier","category-extra-post-no"],"acf":[],"yoast_head":"\nBorg\u00e5 Eln\u00e4t halverte antall installat\u00f8rbes\u00f8k - Aidon<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aidon.com\/no\/borga-elnat-halverte-antall-installatorbesok\/\" \/>\n<meta property=\"og:locale\" content=\"nb_NO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Borg\u00e5 Eln\u00e4t halverte antall installat\u00f8rbes\u00f8k - Aidon\" \/>\n<meta property=\"og:description\" content=\"Halverte antall installat\u00f8rbes\u00f8k og raskere feilretting. 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