{"id":19767,"date":"2026-11-09T14:30:18","date_gmt":"2026-11-09T12:30:18","guid":{"rendered":"https:\/\/aidon.com\/?p=19767"},"modified":"2026-11-09T14:30:18","modified_gmt":"2026-11-09T12:30:18","slug":"tidaholms-elnat-styrker-spaendingsovervagning-og-kundedialog-med-aidon-one","status":"publish","type":"post","link":"https:\/\/aidon.com\/dk\/tidaholms-elnat-styrker-spaendingsovervagning-og-kundedialog-med-aidon-one\/","title":{"rendered":"Det svenske netsselskab \u201dTidaholms Eln\u00e4t\u201d styrker sp\u00e6ndingsoverv\u00e5gning og kundedialog med Aidon One"},"content":{"rendered":"<p><strong>I takt med at flere elektriske apparater og lokale energikilder belaster elnettet, bliver det stadig vigtigere at overv\u00e5ge sp\u00e6ndingskvaliteten for at sikre en stabil og p\u00e5lidelig str\u00f8mforsyning. Med Aidon One kan netselskaber f\u00f8lge sp\u00e6ndingskvaliteten i distributionsnettet dagligt i overensstemmelse med EN 50160-standarden p\u00e5 baggrund af 10-minutters m\u00e5ledata fra Aidons elm\u00e5lere. <\/strong><\/p>\n<p>Tidaholms Eln\u00e4t var blandt de f\u00f8rste til at tage funktionen til overv\u00e5gning af sp\u00e6ndingskvalitet i brug. If\u00f8lge <strong>Magnus Sj\u00f6gren<\/strong>, chef for el-og distributionsnet, har den voksende udbredelse af elbiler \u00f8get kundernes forventninger. Samtidig bliver det mere udfordrende at holde sp\u00e6ndingsniveauerne stabile, efterh\u00e5nden som belastningen stiger, og elnettet bliver mere dynamisk.<\/p>\n<p style=\"padding-left: 40px;\">\u2013 Vi \u00f8nsker at f\u00f8lge udviklingen l\u00f8bende og handle proaktivt i stedet for f\u00f8rst at reagere, n\u00e5r kunderne henvender sig, siger Sj\u00f6gren.<\/p>\n<h2><strong>Dagligt overblik med Aidon One<\/strong><\/h2>\n<p>Hos Tidaholms Eln\u00e4t er Aidon One blevet et fast v\u00e6rkt\u00f8j i det daglige driftsarbejde. Via brugergr\u00e6nsefladen f\u00e5r teamet adgang til l\u00f8bende opdaterede alarmer, som hurtigt viser, hvor der er behov for opm\u00e6rksomhed. Samtidig giver historiske sp\u00e6ndingsdata et solidt grundlag for analyser over l\u00e6ngere tid og g\u00f8r det lettere at opdage udviklingstendenser.<\/p>\n<p style=\"padding-left: 40px;\">\u2013 P\u00e5 den korte tid, vi har arbejdet med Aidon One, har l\u00f8sningen allerede hjulpet os til at arbejde mere proaktivt og t\u00e6nke mere langsigtet, siger Sj\u00f6gren.<\/p>\n<h2><strong>Fra alarmer til indsigt<\/strong><\/h2>\n<p>Sp\u00e6ndingsalarmer er ikke altid nemme at fortolke. Hos Tidaholms Eln\u00e4t har man erfaret, at alarmer om undersp\u00e6nding nogle gange skyldes forhold i elforsyningen, men ofte peger p\u00e5 andre \u00e5rsager, for eksempel fejl i kundens egen installation.<\/p>\n<p>N\u00e5r alarmer ses i sammenh\u00e6ng med statistik og historiske data, bliver det lettere at genkende m\u00f8nstre og finde de mest sandsynlige \u00e5rsager. Som kundeservicechef <strong>Per Jakobsson<\/strong> forklarer:<\/p>\n<p style=\"padding-left: 40px;\">\u2013 Hvis man er nysgerrig nok, kan man l\u00e6re utrolig meget af alarmerne. Man begynder at se sammenh\u00e6ngene og f\u00e5r et bedre overblik over det samlede billede.<\/p>\n<h2><strong>Datadrevet kundeservice<\/strong><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-19758\" src=\"https:\/\/aidon.com\/wp-content\/uploads\/2026\/06\/Infobox-DA.png\" alt=\"Derfor v\u00e6rds\u00e6tter Tidaholms Eln\u00e4t Aidon One: \u2022 Hurtigere overblik takket v\u00e6re kortbaseret visualisering \u2022 Mere sikker analyse baseret p\u00e5 alarmer og historiske data \u2022 Hurtigere og mere professionel kundedialog underst\u00f8ttet af data \u2022 Et st\u00e6rkere grundlag for en proaktiv drift\" width=\"335\" height=\"335\" srcset=\"https:\/\/aidon.com\/wp-content\/uploads\/2026\/06\/Infobox-DA.png 681w, https:\/\/aidon.com\/wp-content\/uploads\/2026\/06\/Infobox-DA-300x300.png 300w, https:\/\/aidon.com\/wp-content\/uploads\/2026\/06\/Infobox-DA-150x150.png 150w\" sizes=\"auto, (max-width: 335px) 100vw, 335px\" \/>Aidon One har ogs\u00e5 forbedret m\u00e5den Tidaholms Eln\u00e4t h\u00e5ndterer kundehenvendelser p\u00e5. I en sag sendte teamet den indbyggede PDF-rapport fra Aidon til en kunde, som mist\u00e6nkte, at opladning af en elbil var \u00e5rsagen til et problem. Dataene viste imidlertid en anden \u00e5rsag og gjorde det muligt at fokusere unders\u00f8gelsen det rigtige sted fra start, hvilket sparede tid og un\u00f8dvendig fejls\u00f8gning.<\/p>\n<p>I en anden sag henvendte en kunde sig med mistanke om oversp\u00e6nding. Her kunne Aidon One hurtigt bekr\u00e6fte, at sp\u00e6ndingsniveauerne l\u00e5 inden for det normale omr\u00e5de, s\u00e5 teamet med sikkerhed kunne vejlede kunden om de n\u00e6ste skridt.<\/p>\n<p style=\"padding-left: 40px;\">\u2013 Man kan hurtigt tjekke sp\u00e6ndingsniveauerne i Aidon One, se om der er tegn p\u00e5 problemer og derefter unders\u00f8ge sagen n\u00e6rmere, hvis det er n\u00f8dvendigt. Det g\u00f8r dialogen med kunderne b\u00e5de hurtigere og mere professionel, hvilket bestemt er en fordel, siger Magnus Sj\u00f6gren.<\/p>\n<h2><strong>En mere proaktiv arbejdsmetode<\/strong><\/h2>\n<p>Teamet hos Tidaholms Eln\u00e4t ser overv\u00e5gning som et omr\u00e5de, der f\u00e5r stadig st\u00f8rre betydning. Med Aidon One bev\u00e6ger virksomheden sig fra reaktiv fejlfinding til en mere proaktiv arbejdsform, hvor beslutninger underst\u00f8ttes af bedre overblik og mere datadrevet indsigt.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I takt med at flere elektriske apparater og lokale energikilder belaster elnettet, bliver det stadig vigtigere at overv\u00e5ge sp\u00e6ndingskvaliteten for at sikre en stabil og p\u00e5lidelig str\u00f8mforsyning. Med Aidon One kan netselskaber f\u00f8lge sp\u00e6ndingskvaliteten i distributionsnettet dagligt i overensstemmelse med EN 50160-standarden p\u00e5 baggrund af 10-minutters m\u00e5ledata fra Aidons elm\u00e5lere.&hellip;<\/p>\n","protected":false},"author":6,"featured_media":19052,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[71,72],"tags":[98],"class_list":["post-19767","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kunders-case-stories-dk","category-extra-post-dk","tag-spaendingsovervagning"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Det svenske netsselskab \u201dTidaholms Eln\u00e4t\u201d styrker sp\u00e6ndingsoverv\u00e5gning og kundedialog med Aidon One - Aidon<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aidon.com\/dk\/tidaholms-elnat-styrker-spaendingsovervagning-og-kundedialog-med-aidon-one\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Det svenske netsselskab \u201dTidaholms Eln\u00e4t\u201d styrker sp\u00e6ndingsoverv\u00e5gning og kundedialog med Aidon One - Aidon\" \/>\n<meta property=\"og:description\" content=\"I takt med at flere elektriske apparater og lokale energikilder belaster elnettet, bliver det stadig vigtigere at overv\u00e5ge sp\u00e6ndingskvaliteten for at sikre en stabil og p\u00e5lidelig str\u00f8mforsyning. 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